Refund Policy
Items purchased from my website may be returned for any reason (within the specific time frames set out below) provided the items are in perfect condition and original packaging. I will gladly accept your return and issue you a refund; however, shipping costs will not be reimbursed. Merchandise sent in error or damaged/defective items may be returned for a full refund or replacement. I will cover all costs related to the return and replacement of damaged/defective items. See below for important information:
- All costs related to shipping are non-refundable unless a product is damaged/defective or was sent in error.
- I must receive returns of non-damaged goods within 30 business days from the date of your sales slip.
- Non-damaged goods must be returned in perfect condition and original packaging to qualify for a refund.
To return a non-damaged product:
You may return items purchased for any reason and receive a refund.
I must receive returned merchandise within 30 days from the date on your sales slip.
For your protection, you may want to use insured/certified mail or UPS/FedEx service.
Include the item(s) you are returning in their original packaging, a copy of your sales slip, and ensure you have completed the return form online. Your return will not be processed without the submission of this form.
Return to:
Erin Hunter
RETURNS
P.O. Box 1535
Monterey, CA 93942
Please allow 7 business days for me to process your refund. You will receive an email once your return has been processed.
To return damaged/defective goods or product sent in error:
You must notify me of damaged/defective goods or product sent in error within 10 business days from the date of your sales slip.
After notifying me, repackage the item(s) to be returned. Include a copy of your sales slip, and ensure you have submitted the return form online. Your return will not be processed without the submission of this form.
Ship the item with the carrier of your choice to:
Erin Hunter
RETURNS
P.O. Box 1535
Monterey, CA 93942
Please allow 7 business days after receipt of returned products for refund processing. Reimbursement for all return shipping costs will be included in your refund.
You will receive an email once your refund has been processed.
Shipping Policy
- I try to ship notecards on weekdays (excluding holidays) before 5 p.m. Pacific Time, within 48 hours of your order. Print orders and originals take longer; please allow 3 to 5 business days for communication & shipment.
- I ship from Monterey, CA.
- For orders of 20 or more of any one product, please allow an extra 1 to 2 days for order fulfillment.
- At this time, I ship with USPS and UPS.
- Shipping rates are calculated at checkout, with the exception of original Available Works. For all Available Works (Paintings or Drawings), shipping will be calculated after your purchase is completed and shipping fees will be invoiced separately. Please email me before purchasing if you have any questions or require a shipping fee estimate.
- An email confirmation will be sent to you after your product has shipped, with a tracking number, if applicable.
- You may use coupon code FREESHIP to get free shipping on orders over $100. This coupon is not applicable on orders containing original Available Works. For all applicable orders, the cart must have a $100 minimum total before any taxes or fees. You are responsible for using the coupon code.
Need help?
Contact Erin using her Contact Form.
